RESULTS OF THE VOLUNTEER MANAGEMENT
In September 1996 CLO and Laubach Literacy Ontario sent out
volunteer management and tutor training surveys to 110 Anglophone
community-based programs in Ontario. 71 programs responded. CLO and
LLO will send out a full report on the survey results of both projects
to all programs in January. Also included will be the results of the
focus group meetings held in November-December 1996.
We thank those who responded for their valuable time!
Please identify any volunteer management issues for which your
program would benefit from some kind of additional support.
a. Maintaining volunteer commitment - 57%
b. Not enough staff
resources to train or manage volunteers - 55%
c. Recruiting highly
skilled or specially skilled volunteers - 55%
recognition and support - 54%
e. Recruitment and screening - 45%
Increased need for volunteers - 43%
g. The need for additional
training in volunteer management - 42%
h. Workfare and volunteers
i. Difficulty in matching the skills of volunteers with
program need - 30%
j. Coordinating short-term volunteers - 32%
Staff and volunteers: their roles and responsibilities - 29%
The need for guiding principles of voluntarism in your program - 29%
What volunteer management supports would your program
staff/volunteers need to most effectively manage volunteers?
a. More staff resources to manage and train volunteers - 64%
Material on best practices - 61%
c. Sample volunteer management
policies and procedures - 60%
d. More volunteer management
e. Volunteer management workshops - 48%
Material on voluntarism/workfare - 45%
g. Material on volunteer
ethics - 40%
h. More volunteer management resource material - 39%
Volunteer management training
A. Have you taken any training in volunteer management?
64% NO - 36%
B. If yes, do you think that you need more training
in volunteer management?
YES - 65% NO - 35%
C. If no, do you
feel that you need training in volunteer management?
YES - 70% NO
What type of training would support the volunteer management
needs of your program?
a. Motivating/recognizing volunteers - 72%
b. Supervising and
training volunteers - 67%
c. Managing difficult volunteers - 63%
General training on volunteer management - 60%
volunteer performance - 56%
f. Recruiting and keeping volunteers -
g. Staff/board/volunteer relations - 51%
h. Volunteers and
workfare - 51%
i. Screening volunteers - 49%
j. The law and
volunteers - 47%
k. Developing job descriptions - 40%
Ethical issues - 37%
Who in your program might need training in volunteer management?
a. Program Coordinator - 77%
b. Other staff - 58%
members or committee chairs - 47%
d. Volunteers - 32%
Our changing volunteer environment
The times they are a ........
In the survey, programs were asked about their volunteer
environment. 78% of respondents indicated that the volunteer
environment had changed in their program in recent years.
Environmental changes experienced by many programs include:
- Less staff time available to support volunteers.
- More difficulty in attracting volunteers, especially "specially
skilled" volunteers (i.e. accountants, fund-raisers, lawyers,
- Increased need for these "specially skilled" volunteers
due to funding cutbacks.
- Different reasons for volunteering than previously (i.e. work
experience, skill development, placements for school or program,
- More personal concerns for volunteers (i.e.increased family
pressures, increased employment/income concerns, etc.).
- Less time available for volunteering due to personal concerns.
- More short-term volunteers (i.e. university students during the
summer, "snowbirds" during the spring/summer, etc.).
- More volunteers who are only interested in a specific, short-term
task in the organization, as opposed to a long-term commitment.
- More administrative demands on volunteers than previously (i.e.
the quality standards, outcomes-based learning, etc.). This may
affect the willingness of volunteers to give of their time.
- The need for more volunteer training than previously due to
increasing administrative demands.
- Increased competition for volunteers among various community
What volunteer management supports would help your program make
decisions/ policies regarding Ontario Works?
a. More information about Ontario Works generally - 84%
Motivating non-voluntary volunteers -79%
c. Clear directions on
expected outcomes for placements - 79%
d. Reporting requirements -
e. Dealing with non-voluntary clients - 74%
liabilities - 69%
g. Staff/caseworker relations - 69%
to develop learning/training plans for participants - 64%
Program-developed standards for Ontario Works - 60%
Staff/participant/volunteer relations - 59%
A full report on the survey and focus group results
will be circulated in January 1997.