TABLE OF CONTENTS

ACKNOWLEDGMENTS

PREFACE

GLOSSARY

CHAPTER 1
INTRODUCTION

CHAPTER 2
CORE SKILLS IN THE COMMUNITY-BASED SECTOR
Overview
2.1 Paid Staff Survey
2.2 Volunteer Tutors Survey
Key Messages

CHAPTER 3
ACQUIRING CORE SKILLS IN THE COMMUNITY-BASED SECTOR
Overview
3.1 Paid Staff Survey
3.2 Volunteer Tutors Survey
3.3 Paid Staff Focus Groups
3.4 Volunteer Tutors Focus Groups
Key Messages

CHAPTER 4
RECOGNIZING CORE SKILLS IN THE COMMUNITY-BASED SECTOR
Overview
4.1 Paid Staff Survey
4.2 Volunteer Tutors Survey
4.3 Paid Staff Focus Groups
4.4 Volunteer Tutors Focus Groups
Key Messages

CHAPTER 5
RECOMMENDATIONS FOR SKILLS ACQUISITION AND SKILLS
RECOGNITION IN THE COMMUNITY-BASED SECTOR

CHAPTER 6
CONCLUSION

CHAPTER 7
APPENDICES
7.1 Paid Staff Survey Results
7.2 Volunteer Tutors Survey Results
7.3 Paid Staff Focus Group — Skills Acquisition Worksheet
7.4 Volunteer Tutors Focus Group — Skills Acquisition Worksheet
7.5 Paid Staff Focus Group — Skills Recognition Worksheet
7.6 Volunteer Tutors Focus Group — Skills Recognition Worksheet
7.7 Volunteer Tutors — Education and Work Experience Survey Results
7.8 Schedule of Focus Groups Sessions

BIBLIOGRAPHY